Guest Article: David Owens, Full Service Networking
Nothing can distract business leaders from growing their enterprise more than systemic IT issues. Unstable IT networks have a negative impact on a company’s daily productivity with the potential of becoming a catastrophic event. In today’s technology centric world, even individual PC issues can be a nagging diversion from the real tasks at hand – IMPROVEMENT and GROWTH.
Information Technology (IT) is an area where prudent, timely investments must be made by busy business executives to effectively RUN their operations. Otherwise, there is a high likelihood that eventually they will get bogged down with internal firefighting as a result of a dysfunctional IT environment. In an extreme scenario, executives can be dealing with fundamental business continuity issues, like loss of customer data. To insulate leadership from major IT issues, the development of a technology plan with proper investments will allow their focus to remain on achieving defined strategic goals and objectives. Further, lack of IT issues as a result of a stable network infrastructure allows front-line leaders to develop people to drive daily results and accomplish sustainable operational improvements.
While proper IT focus has always been essential for success, today’s various cloud and virtualized solutions offer redundancy and scalability, making it even more imperative for leaders to be involved in high level IT decisions. There are multitudes of options available for companies regardless of size to access, store and secure their data. Solutions can range from an on-premises IT network to a completely hosted network utilizing a data center, with seemingly unlimited hybrid scenarios. With more marketplace choices available, companies are opting to partner with IT consulting companies to offer technical expertise to determine proper technology investments based on their current performance, future needs and available financial resources.
On-going, proactive support models are paramount for a functioning IT network environment to ensure uptime performance, security, disaster recovery and office productivity. Network monitoring applications should be set to alert IT professionals to emerging technical issues, thereby allowing them to be addressed before they become critical. Routine maintenance with scheduled operating system software and security patches further provides for a reliable network. In addition, a responsive help desk with service tracking software for accountability and continuous improvement capabilities is essential to keep employees productive by resolving any PC and printing issues. Companies are choosing to outsource all or certain support services to managed IT service providers who have already invested in systems and people for proper execution.
The right IT strategy combined with vigorous support systems will keep business leaders in all levels liberated from unnecessary IT distractions. They will be free to deliver value to the customer by exceeding their current requirements while preparing to address their future needs.
‘David helps Cincinnati organizations to actively manage or co-manage IT network infrastructures to ensure uptime performance, data security, business continuity and office productivity.’ He can be reached at 513-699-1202 or firstname.lastname@example.org